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A fully integrated Care Navigation gateway for your health system

Closer to human-driven care navigation and way more than a self serve 

Navigating any healthcare system is a complex maze, between the PCP and the emergency department there are so many options but it’s not always clear which will best suit any person’s individual needs.

With many processes right from finding the right care provider, choosing the care options, scheduling, arranging visits to specialists, and the insurance aspects, etc, and each person's different level of health literacy, understanding of the system, the urgency to meet the needs, financial state and socioeconomic state there are so many dynamics involved. Sometimes such a significant amount of time is lost in this process that opportunities for recovery are missed. It is incredibly time-consuming to engage with the healthcare system and patients can easily give up on seeking care or find they are not equipped to advocate effectively for themselves and powerlessly accept the long wait for advice or care.
With convenience in every other sector, the way consumers are seeking Healthcare has changed for good and the bar is quickly rising for health systems

Care Interface is the intelligent
care navigation, management, and coordination interface between the health systems and patients

The platform that puts patients first and providers in control

Business operations

Care settings - PCP, UR, Specialist, ER
Providers - affiliate and employed
Alternative provider 
Facilities - specialty and clinics
Insurance and reimbursements
Commercially insured patients

Value-based Care
Visit date/time
In-person or Telemedicine
In-network or out of network

+46 others 

Patient needs and preferences

Medical symptoms
Medical conditions
Procedures and lab tests
The urgency of the need
Clinical specialty and availability
Experience of provider
Language spoken
Visit optimization
In-person or Telemedicine
In-network or out of network care

Existing Brand and technology

Unique brand experiences
Scheduling systems 
Billing systems
Outreach systems
Call center software

+ many more

With time over the years, your health system has added several types of services or micro speciality segments like rehabilitation services, at-home services, telemedicine or 100’s of new providers. Matching the patients not only to the right provider but also to the type of care setting based on hundreds of factors relevant to the patient’s current medical needs is essential.

With such complex care routing to be done, merely a form or chatbot method cannot drive the objects of your business. Using an AI technology that can realtime algorithmically calculate the 
Right care pathway to book more consults is the key here.
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Features of our Product

Customizable Business Intelligence

Care Navigation is not complete if it is not aligned with the Operations of the health organization. Each one with thier own unique ways of routing patients and processes built in for enabling the best care for their patients.
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Operational Intelligence

Emulates specific ways a health system navigates its patients based the business objectives. Between various providers, clinics, Medical Centres, locations, Diagnostics, Radiology and more

Insurance eligibility and shoppable care

Matching the medical need, the right clinician to the insurance policy coverage realtime to improve the patient experience to make an informed choice 

Care Utilization and Visit Optimization 

Algorithms pre-built to understand the type of facilities, provider specializations and associated services available at a health system to improve the care utilization and navigate the patient at the right time, to the right care centre to maximize the visit efficiency and patient experience

COVID Safety and patient education 

Operational Intelligence

Price Transparency

Praktice AI is the only technology which indicates the price range based on the prospective visit for any medical need of the patient to help patients get the transparency on the consultation or visit
Screening and risk evaluation for care navigation based on the COVID risk of the patient. 
Based on each patient's purpose of visit; providing personalised visit instructions for a streamlined intake

Understanding patient needs

Understanding Patient frontline queries involving different aspects of the patients' health.
Forget keywords and dropdown options. Care Interface's AI understands from over 37 million medical scenarios, built-in typo correction, and a lot more


Right Care Point Identification

From amongst the Urgent care, Express Care, 
ER, in-office PCP, in-office specialist, telemedicine and more - our AI identifies which care option is the best for the patient's scenario, Location and insurance coverage

Follow-up consultations

Based on the Ongoing treatment or care plan, complexity of case and several such factors Praktice allows existing patients to manage their care needs with integrations into the EMR helps patients to get back to care on time

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Referrals in Navigation

Our technology navigates the patients to the referred specialty care provider amongst the different physicians matched to the patient's care need and provider skill preferences.


Provider match 

Affiliate doctor or Employed doctor, Provider with Open scheduling or closed, Providers with occupied schedules, availablities and a lot more. Over 60+ factors considered realtime to match the patient to the right provider at the right time

Dependable implementation

Tried and true implementation

Care Interface’s proven implementation strategy minimizes disruption and time to value for our clients. Integration is full service, streamlined, and fully compatible with all EHR and billing systems.

Attract more patients.
Treat more patients with AI powered workflow automation
Provide personalised experience and boost reputation.

Get Started Today with the easy customizable AI Digital Front Door
suite of offerings 

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