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Care Navigation at Urgent Care Centers
In spite of so much data on the internet, or more precisely "noise" around, most of the times, patients are still not aware which is the right care setting for their care need, especially when the need is much more urgent. Whilst many health systems offer a range of urgent and emergency care services to deal with the need for unscheduled or immediate care, patients are finding it challenging to navigate.
Even for the health systems, one factor that can positively drive all the operational metrics is the ability to navigate patients to the right care setting at the right time, every single time, while taking into myriads of factors like the actual medical need, severity or urgency of the concern, patient location, non-emergency or emergency medical transport, insurance coverage, and many more...
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What is Urgent Care Interface?
An intuitive, omnichannel interface between patients and the urgent care facilities of health systems, available 24x7
A virtual personal assistant answering your patients' queries on your digital as well as conventional mediums, this technology triages the care need, navigates patients between emergency, in-person urgency & virtual urgent care, guides them through the intake, and acts as a personal concierge to the patients till the care is fully delivered!
75%
Higher positive reviews by patients who are navigated through the Urgent Care Interface
55%
Lower administrative cost for patients that are navigated through the Urgent Care Interface
24%
Reduction in revenue leakage from no-shows & patients switching to different provider
Features of Urgent Care Interface
Urgent Care Navigation
The Urgent Care Interface has a state-of-the-art medical triaging capability for adults and pediatric patients to understand the precise urgent care need and navigate to the right type of urgent care - regular urgent care, pediatric urgent care, orthopedic urgent care, gynecology care or even virtual urgent care
Personalized for your organization's data
Insurance Acceptance Verification & Eligibility
To avoid the hassles of patient's insurance not being accepted or not eligible for urgent care consultation or treatment, our technology pre-verifies the insurance acceptance & even eligibility with just a scan of the. patient's insurance card. This not only reduces the leakage of revenue, but also improves patient experience significantly by optimizing the visits.
What makes Urgent Care Interface a unique technology for health systems?
Conversational AI
All our offerings are powered by a unique conversational AI framework that make it intuitive & natural for patients to engage with
Virtual Triage
Our price transparency solution is tightly knit with our medical triaging algorithm that understands the care need accurately
Comprehensive
Our platform has a comprehensive understanding of payors & plans with a detailed view of the plan benefits
Price Transparency
Our AI understands the medical procedures that are part of HCPCS & CPT® and an ability to identify the cost estimate accurately
Secure and trusted
Care Interface’s platform meets the highest certification standards for data security, privacy, and integrity, keeping your data safe.
CERTIFIED
We’re SOC-2 certified, HIPAA-certified, and independently audited on a routine basis.
COMPLIANT
Our platform is compliant with HIPAA, STU-3 & IHE profiles, and we’re a trusted partner to most major EMRs.
VETTED
We’ve gone through rigorous security certifications from government agencies and other leading healthcare organizations.
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