Triaging
Interface
Comprehensive care navigation from care need to care delivery
Enabling a consistent, medically aware, personalized care navigation platform for patients, round the clock is no more a choice for health systems. With the consumer expectations in healthcare ever-rising, health systems can now provide an experience rivaled to the retail industry, through Care Interface.
With zero learning curve, no behavioral change, no app downloads ever, and an ever-available omnichannel interface, health systems can navigate patients to the right care setting, providing a superior experience.
01. Medical Navigation
Robust Natural language processing and vast clinical taxonomy allows patients to talk about not only their symptoms, but medical conditions, treatment needs, etc. Medical Triage and interview algorithms, provider match, urgency, and emergency identification, navigates new health consumers and existing ones to the right care provider in the care settings.
02. Operational Intelligence
We understand the complexity of Integrated delivery networks hence we built our operational algorithms to adapt to your operations and business objectives. From different insurance coverages to multiple locations, affiliate clinics/providers to employed providers, facility utilization to visit optimization. Navigating patients as per your operations is the key
03. Financial Navigation
Our Personalization engine tailors bill payments and outreach throughout the dunning cycle to engage patients in the most personalized ways with Visit-level statements with explanation of coverage, and using our conversational messaging methods for bill payments
Care Navigation, Intervention and Screening
The most distinguished care navigation platform ever. The promise of a Digital Front Door solution is revolutionary if fulfilled! The success of such an implementation lies in the comprehensiveness of the solution, and its ability to address these 3 aspects and Care Interface is built on these very 3 tenets.
Unprecedented visibility into the patterns, preferences & needs of your "healthcare consumers"
Care Interface incorporates artificial intelligence, behavioral science, and data science to navigate your patients to the right care setting while automating your most time-consuming frontline operations. Each patient touchpoint generates anonymized insights for operations, financial, patient access & marketing teams.
Know your health care consumer's care
preferences and understand your patients even before they step into the consultation room
Generate deeper population data insights outside of the clinical setting and EMR which your health system never had access to
Tap on to granular data for SDoH
using Care Interface multilingual, omnichannel voice and chat products
Care Interface isn't a software solution! Instead, a care operating system for health systems to navigate patients
Care Interface powers virtual-first engagement models, value-based business models, and patient-centric experiences for health systems. Dynamically route patients to the most appropriate care access point based upon the predicted value, consumer preferences, provider preferences, efficiency, productivity, and satisfaction, while maximizing the care outcomes.
Business Intelligence
The Business Intelligence layer emulates the way health systems or hospitals typically navigate their patients. From care utilization, routing the patients to the right line of primary care, specialty care, Urgent Care, Emergency Care, rehabilitation, tele consult, etc to the right clinician for the care in these setups, Optimizing the visit schedule for the benefit of the health system and the patients both, and delivering better outcomes.
Patient-centric Technology
Care Interface utilizes data-driven intelligence throughout to ensure consumer desires and needs are balanced with health systems’ sustainability and other objectives. Integrates with health systems’ EMR and care delivery technologies, thereby enabling customers to leverage their investments in more effective ways for patient acquisition and resource optimization.
Automated & Efficient
Automating each day hours of frontend and administrative work ranging from the call center to care coordinator, billing administrator, receptionist, and more all integrated with EMRs, Epic MyChart, Cerner, Athena Health, Allscripts, eClinical Works, and many more. Care Interface automates costly, time-consuming processes across your organization to improve your bottom line and save on each patient encounter.
Integrates with
+ many more
With pre-built integrations for EHRs, provider directories, patient portals, telemedicine, mobile, and contact centers, you’ll be up and running in no time, while your patients immediately benefit from a streamlined and consistent experience. Reduce your team’s internal technical effort for integration and deployment by supporting a variety of standards and interfaces out of the box including HL7, FHIR), and SFTP, or REST API
Security and Privacy built for healthcare
Care Interface is built with the complexities of healthcare data security in mind. Secure and compliant with industry regulations like HIPAA privacy rules, SOC2 compliance, Oauth 4way security, and end-to-end encryption. Designed for regulatory compliance, so your team can focus on more human-like issues – like delivering an exceptional patient experience.
Why Care Interface?
A digital-first approach to navigation
Battle-tested reliability
Our systems operate with 99.9%+ uptime and are highly scalable
Continuously improving platform
We release several advancements and features each quarter and improvements each year to help you stay ahead of industry shifts.
Intelligent optimizations
Our machine learning models train on billions of data points and help increase outcomes, experience and revenue across conversion channels