Patient Financial Experience

The traditional process of commencing financial clearance after an appointment is scheduled and health system resources have been committed leads to rescheduled appointments, care delays, unexpected patient costs, payment denials, and wasted resources.

Instead, wherever possible, complete revenue cycle clearance, such as network and eligibility checks, prior authorization determination, and medical necessity confirmation, in parallel with the physician order or referral and prior to appointment scheduling. This provides the opportunity to not only improve the experience for consumers and patients but also to dramatically improve care outcomes and health system financial performance.