Our care guidance platform is rooted in evidence-based clinical care best practices, data-driven logic and decisions, and designed to support consumer behavior across all channels (digital, telephonic, etc.)
Defining and systemizing care guidance for self-service consumers and making it centrally accessible online and by phone allowing your health system to meet consumer needs and expectations and serve to aid in the capture of new business and support retaining existing patients.
An intuitive, omnichannel care interface
The virtual personal assistant answering your patients' queries on your digital as well as conventional mediums, this technology triages the care need, navigates patients to the right level of primary care, optimizes access, guides them through the intake, follows up and acts as an ongoing personal concierge to the patients.
32%
New patients to health system
94
NPS - Consumers experience a better care navigation and overall visit
experience
2X
more Same day appointments by Access optimization between virtual and in-person visits and various types of primary care providers
$28
Reduced per patient encounter
1.4
min from search to appointment
Features of Primary Care Interface
Autonomous Navigation
By connecting and deeply integrating over a thousand clinical source systems with ongoing patient-generated data, our AI triaging technology is trained on millions of data points to navigate to the right level of primary care, scouring the primary care providers availabilities system wide to meet the existing and new patient needs, and making the best use of primary care modality whether virtual, in the clinic, or in the home
Personalized for your organization's data
Insurance Acceptance Verification & Eligibility
To avoid the hassles of patient's insurance not being accepted or not eligible for the type of primary care visit, our technology pre-verifies the insurance acceptance & even eligibility with just a scan of the. patient's insurance card. This not only reduces the leakage of revenue, but also improves patient experience significantly by optimizing the visits.
Proactive Followup and Screening
The most Intuitive population health data and SDoH data points based platform for followup on chronic health conditions, at risk cases, geriatric care patients and much more. Allows primary care providers to asynchronously scale the continnum of care outside of the care setting and get notified regularly on the patient's health and when to draw the next appointment.
Best Suited for driving outcomes , experience and revenues
Conversational AI
All our offerings are powered by a unique conversational AI framework that make it intuitive & natural for patients to engage with
Care Triaging
Our medical consitions and symptoms triage technology navigates the patients in the most optimal questions to the right care provider
No Differential diagnosis
No Self care advise
Comprehensive
Our platform has a comprehensive understanding of payors & plans with a detailed view of the plan benefits
Price Transparency
Our AI understands the medical procedures that are part of HCPCS & CPT® and an ability to identify the cost estimate accurately
Secure and trusted
Care Interface’s platform meets the highest certification standards for data security, privacy, and integrity, keeping your data safe.
CERTIFIED
We’re SOC-2 certified, HIPAA-certified, and independently audited on a routine basis.
COMPLIANT
Our platform is compliant with HIPAA, STU-3 & IHE profiles, and we’re a trusted partner to most major EMRs.